PRIVACY POLICY

WHO WE ARE

Opsoria is a brand name and AI virtual assistant / customer communication service operated by ART BOX LLC. References to Opsoria in this policy refer to the Service, while references to “we,” “us,” or “our” refer to ART BOX LLC as the operator.

• For jurisdictions covered by the GDPR and certain U.S. state privacy laws, ART BOX LLC acts as the data controller for personal information processed in connection with the Service.
• For California residents, ART BOX LLC may be considered a “Business” under the California Consumer Privacy Act (CCPA/CPRA), where applicable.

WHO WE COLLECT INFORMATION FROM

We may collect personal information from:

• Visitors and users of our online resources
• Customers and prospective customers
• Business partners and vendors (only where necessary to provide the Service)

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual (e.g., name, email address, phone number). Sensitive data (e.g., SSN) is not required for typical use of Opsoria unless explicitly requested as part of a specific workflow you initiate.

WHAT WE COLLECT

We collect two general categories of information:

1. Information you provide — e.g., when you submit a form, request a demo, contact support, or book a call.
2. Information collected automatically — e.g., basic device and usage data such as IP address, browser type, pages visited, and timestamps (used for security and performance).

HOW WE USE YOUR INFORMATION

We may use personal information to:

• Provide, operate, and maintain the Service
• Respond to requests and provide customer support
• Schedule, confirm, and manage appointments/calls you request
• Improve performance, usability, and security
• Detect, prevent, and address fraud or abuse
• Send service-related communications (e.g., confirmations, reminders, critical updates)

INFORMATION SHARING & DISCLOSURE

We may disclose limited personal information only in the following circumstances:

• Service providers acting on our behalf — only when necessary to operate the Service (e.g., secure hosting, communications delivery, or essential infrastructure). Such providers are restricted from using your data for their own purposes.
• Legal obligations — if required to comply with applicable law or valid legal process.
• Protection & security — to protect the rights, safety, and security of ART BOX LLC, our users, or others.
• Business transfers — in connection with a merger, acquisition, or reorganization, to the extent permitted by law.

TEXT MESSAGES, EMAILS & COMMUNICATIONS

If you opt in, we may send non-marketing messages such as appointment confirmations, scheduling updates, reminders, and support responses.

• You can opt out of SMS anytime by replying STOP (where applicable).
• Service-related communications that are necessary to provide the Service (e.g., critical security notices) may still be sent when permitted by law.

PAYMENTS

If payments are offered through the Service, they are processed using secure payment methods. We do not store full card details on our servers.

Any payment information you provide is handled according to the payment method’s security and privacy practices.

YOUR RIGHTS & CHOICES

Depending on your jurisdiction, you may have rights to access, correct, or delete personal information, and to request information about how it is used. You may also have the right to opt out of certain data processing where applicable.

Requests: support@opsoria.com

CHILDREN’S PRIVACY

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information, please contact us and we will take steps to delete it.

SECURITY

We use administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission or storage is 100% secure.

COOKIES & ONLINE TRACKING

We may use cookies or similar technologies for essential functionality, security, and basic analytics. You can control cookies through your browser settings.

• Manage cookies in your browser settings
• Some features may not work properly if cookies are disabled

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the latest revision.

Your continued use of the Service after updates means you accept the updated policy.

CONTACT US